Support
Contact us
Email [email protected]. Please include your device, iOS version and FlightOne version. We aim to reply within two working days.
Common questions
How do I bring my logbook across from another app or spreadsheet?
Open Data Centre → Import. FlightOne reads CSV and Excel files, including exports from LogTen, CrewLounge and similar apps. You check everything in a review step before anything is added to your logbook.
How do I back up my logbook?
Data Centre → Backup creates a complete backup file you can save to Files, iCloud Drive or email to yourself. You can also turn on iCloud backup so a copy is kept automatically in your own iCloud account. Keep a backup somewhere other than your iPhone.
How do I move my logbook to a new iPhone or iPad?
Sign in with the same Apple ID and use iCloud, or make a backup on the old device and restore it on the new one from Data Centre → Restore.
FlightOne says it couldn't open my logbook
Your flights have not been deleted. Close FlightOne (swipe it away) and open it again, or restart your iPhone. If it keeps happening, use Export logbook files on that screen and email them to us. Don't delete the app, as that would remove the files.
My Apple Watch isn't showing my duty or totals
Open FlightOne on your iPhone with the Watch nearby and Bluetooth on. The Watch updates when the iPhone app has new data.
Is the flying map approved for navigation?
No. The map, weather and aviation data are for situational awareness and planning only. Always use approved charts, official NOTAMs and briefing material, and your aircraft's approved navigation equipment.